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Processes that Ignite Strategy

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Tying strategy to value

Process is the crucial link between strategy and value in your transformation—it's the tie that binds systems, technologies, and people. But leadership changes, economic cycles, industry disruptors and mergers and acquisitions all threaten to pile pressure on processes and undercut operational efficiency. It’s no wonder that only 20 percent of business leaders are very prepared to address operational efficiency.

Process and BA

Process is the critical link between strategy and value.

The process and business analysis functions within your organization must be instrumental in tying strategy to value realization. From a process perspective, your competitive standing depends on your ability to design and apply processes that ignite strategy. You need a keen eye for what’s working and what needs to change to continuously improve. Effective business analysis involves taking a future state vision, often accompanied by ambiguity, and working to build clarity, consensus and a structured pathway to drive outcomes.

Process and BA 1

Your partner in efficiency and operational excellence.

North Highland’s Process & Business Analysis practice analyzes and validates business needs, deconstructs and visualizes business processes, and formulates and executes future-state environments. The result? Sustained efficiency across the organization. Our people are experts in Lean, Six Sigma, Agile, Design Thinking, process modeling, business architecture, requirements management, quality, process engineering, intelligent automation, service design, and supply chain optimization. Our consultants, process engineers, and business analysts are always strengthening their knowledge and skills, while collaborating with our global expertise network to share best practices and experiences.

How We Help

Business Analysis

We turn our clients into key decision makers around how to recognize, formalize and implement change. Combining our resource-based skills with analytic tools and data, we consistently, creatively—and accurately—drive sustainable results.

Intelligent Automation

Through a people-centric and incremental stance, we effectively match our capabilities to the needs of our clients and identify crucial elements that boost the efficiency of core business processes. Our expertise equips organizations to achieve scale and sustained value throughout their automation journey.

Process and Operations

To mitigate operational pressures, our process and industry domain experts leverage their practical experience to pinpoint operational objectives, existing gaps and optimization opportunities.

85% of leaders listed operational efficiency as the second highest strategic priority, yet only 20% of leaders feel very prepared to address it.

2020 Beacon Report, North Highland


Our process experts design and implement solutions to meet strategic business objectives while reinforcing change with your team to sustain results.


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Meet Our Experts

Chad Carmichael

Process and Business Analysis Lead

Chad leads North Highland’s Process and Business Analysis practice with over 20 years of experience in consulting and financial services. Chad develops thought leadership, spearheads business development efforts, and builds the firm’s acumen, solutions, and capabilities to serve clients needing process improvement and service design. He has specific expertise in product and service design strategies, customer experience, design thinking, and Lean Six Sigma process improvement.

Scott Rainey

Scott Rainey

Vice President, Managed Services

Scott has 21 years of consulting experience in the public sector with an emphasis in assisting organizations through complex projects covering the lifecycle spectrum from idea to reality to achieve the highest degree of service. Scott works directly with executives in the state and local government.


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