Creating Immersive Retail Experiences

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Beacon 2021

By surveying industry leaders, our Beacon report identifies the top strategic priorities for this year and provides recommendations on how to take action.

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Retail

The retail landscape is being redrawn.

Today’s retail landscape is changing as a result of numerous technological and societal disruptions, from the growth of mobile devices as a retail channel to generational shifts in purchase behavior. Sixteen out of Fortune 500’s 110 retail and consumer products companies use us to connect their brands with consumers, optimize the use of sales channels, make supply chains more efficient, and enable information technology to drive business growth and consumer engagement.

How We Help

Brand & Product Management

We help retailers and consumer product companies develop memorable brand experiences and innovative product designs that connect with the “always-on” consumer.

Merchandising & Planning

We work with clients to develop strategies and processes around category management, assortment planning, and product pricing to ensure that these expectations are met.

Store Operations

We partner with clients to help them optimize their use of in-store labor, point of sale technology, and on-hand inventory.

Supply Chain Excellence

We adapt existing structures and systems to incorporate digital channels such as mobile and e-commerce to ensure that costs are contained while margins are maintained.

Omnichannel

We leverage multi-disciplinary teams to help our clients plan, structure and execute on an omnichannel service model.

Connected Experience

We bring expertise in digital and CX to provide your customers with impactful experiences every step of the way.

OUR WORK IN ACTION

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Data-Driven CX: Starting Outside the Tech Stack
Video

The Future of Managed Services

We've Earned Our Stripes

Vanguard Leader in Corporate Services Consulting

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Strong Performer in Customer Experience (CX)

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Vanguard Leader in Communications and Change Management

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Latest Insights

Smaller Closer Faster: Why Inventory Placement Matters
Blogs

Smaller, Closer, Faster: Why Inventory Placement Matters

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North Highland in Total Retail
In The News

Retail Leaders Set Their Sights on Better-Trained Workers to Drive…

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The Growing Urgency of Labor Management
Blogs

The Growing Urgency of Labor Management (And What to Do About It)

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North Highland’s Webinar ‘Retail Unboxed For 2021’
Videos

North Highland’s Webinar ‘Retail Unboxed For 2021’

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Unpacking the Potential of E-Commerce Returns
Blogs

Unpacking the Potential of E-Commerce Returns

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Lia Keel

Lia Keel

Managing Director

Lia is Managing Director at North Highland. She has more than 25 years of experience in large-scale transformation engagements in Fortune 100 organizations and deep expertise in the areas of strategy, performance improvement, solution design and development, process analysis, and digital in a number of different verticals and environments. Her industry experience spans the retail and CPG, financial services, and utilities sectors.

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Andrew Billings

Associate Vice President

Andrew is an Associate Vice President at North Highland, leading the firm’s Supply Chain practice. He brings a dozen years of management consulting experience in end-to-end supply chain strategy, operational transformation, system implementation, and cost reduction.

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