Driving Results and Positive Outcomes for Public Sector

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Public Sector

The growing pains of change.

Those who serve growing populations face increased demands, limited resources, and heightened risk as they work to make the world a better place, one citizen at a time. We help leaders in government in all levels accomplish more with greater efficiencies. We understand the unique challenges of the public sector and specialize in mitigating risk and delivering value that positively impacts both the bottom line and society at large.

How We Help

Manage Complex Transformations

We design and implement program and project management processes to support complex transformations, enabling the delivery of on-time and on-budget programs and projects, proactively identifying and mitigating risks, and roadblocks.


Build High Performing Teams

We help our clients improve how they plan, source, attract, engage, develop, reward, and mobilize their employees and leaders to effectively manage their human capital and promote high performing teams.


Ensure Priorities are Well-Adopted

We ensure that your organization’s most critical initiatives are deeply embedded and embraced by your workforce. We monitor adoption while creating and executing plans for improvement.


Make the Most of Purchases and Procurements

We guide clients throughout the procurement process, including market scans, requirements gathering, solicitation development, bid evaluation, vendor selection and negotiation, and post-award vendor management.


Strategize and Plan

We partner with our clients to define their enterprise strategies, develop business cases and perform feasibility studies to secure funding. We facilitate visioning sessions, develop strategic roadmaps, and define benefit realization processes to measure whether expected outcomes are achieved.


Leverage Technology to Transform Your Business

We assess our client’s business and technology ecosystem, recommend ways to improve the current state, and guide them through their transformation to a more digital future.


Facilitate Seamless Integration

We collaborate with multiple agencies and vendors to seamlessly coordinate planning and implementation of solutions across an integration platform to support system modernization and replacement initiatives.


Ensure Process Excellence Through Redesign and Automation

We partner with clients to build a process environment that drives efficiency across an organization by discovering, refining, and/or automating processes to optimize operations. 


Enable Data-Driven Organizations

We define the future data ecosystem and implement data governance processes to enable timely, data-driven decision making across the enterprise.


Design and Build Organizations That Promote Success

We help clients design and build organizational structures that align with business strategy and promote the working relationships, behaviors, workflow, and performance needed to excel.


Validate the Work Completed by Vendors

We serve as an independent evaluator of our client’s vendors to ensure that the client is getting the full, expected benefit of their investment.


Ensure Systems Meet Business Requirements and Performance Standards

We work together to develop quality standards and implement checks and balances to ensure a product meets business requirements, realizes the anticipated impact, delivers value to the organization, and achieves a positive return on investment.


What Our Clients Are Saying

“We have the unique opportunity to take [North Highland’s] report and use it as the foundation to rebuild NJ TRANSIT into a 21st century agency”

Diane Gutierrez-Scaccetti, Chair, NJ TRANSIT; Commission, New Jersey Department of Transportation

We Serve Different Sub-Sectors


We've Earned Our Stripes

Latest Thinking

What's Next for State HHS Agencies

What's Next for State HHS Agencies?

IT Common Operations in a Multi-Vendor Environment: Getting it Right

IT Common Operations in a Multi-Vendor Environment: Getting it Right

Getting the Most Out of Your Digital, Data, and Tech Workforce

Elevating Your Digital Workforce: A View from Central Government

Application Lifecycle Management in a Multi-Vendor Environment: How to Get it Right

Application Lifecycle Management in a Multi-Vendor Landscape: Getting…

Perspectives from MESC

Perspectives from MESC 2021 (Part Two)

Meet Our Experts

Wayne Messina

Wayne Messina PMP

Vice President and Global Public Sector Lead

Wayne is a Vice President and leads the firm’s Public Sector Practice. He has over 25 years serving the public sector and helping clients through complex transformations. Specific areas of his expertise include strategy development, project and program management, financial planning, business case development, procurement, and cost analysis.

Ben Grinnell

Ben Grinnell FBCS

Managing Director

Ben is a Managing Director at North Highland. He has worked at the firm for 12 years, advising technology leaders on applying next-generation IT to transform the way organizations gain speed and agility. He is a recognized thought leader and driver in the DevOps movement, and an expert in applying DevOps to transform enterprise technology. He is also a fellow of the British computer society. 

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