Adapting to an evolving healthcare Landscape

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Healthcare

Surviving and thriving requires constant innovation.

For healthcare organizations, competing in today’s ever shifting political, regulatory, and marketplace climate requires "always-on" transformation. Our healthcare team is skilled at identifying the key market drivers that are pushing the industry forward. We have honed advisory and program implementation services designed to provide the insights needed to expand your mission today and into the future.

How We Help

Consumer Acquisition and Retention

We help design experiences with measurable impact to customer and business value, inform strategic partnerships around consumer needs, and embed best practices from other industries.

Specialty Pharmacy

We help open new and profitable revenue streams, strengthen the patient care continuum, and improve patient outcomes and satisfaction. 

Healthcare Integration

We create an immersive experience that ensures collective understanding around roles, responsibilities, processes, and governance following an acquisition.

Health Plans

Whether it’s managing growth and margins, developing strategic collaborations, understanding member experiences, or wrapping your arms around new technologies that can impact company performance – we get it and we can help.

Hospitals, Health Systems, and Providers

We help design and activate the strategies needed to sustain resiliency in a value-based world.

Medical Device and Diagnostic Organizations

We help you adapt and thrive amidst evolving regulatory environment, merger integration challenges, and need to create value.

Biotechnology and Pharmaceutical Companies

From honing in on the voice of the patient to understanding the impact of AI on drug development, we work with the world’s leading organizations to capitalize on these challenges.

Healthcare IT Innovators

As a results-driven partner with expertise from strategy through front-line delivery, we help IT organizations tackle product development, client access, and financial viability challenges.

Our Work In Action

North Highland helped one of the nation's largest hospital systems launch virtual health capabilities in its neurology and behavioral health service lines.

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Evolving Along the Payor-Provider Continuum
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Evolving Along the Payor-Provider Continuum

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"North Highland’s approachable, collegial style of working is one of their most prized qualities. They understand our needs and delivers every time – and that’s why we consistently choose them."

- Program Manager
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We've Earned Our Stripes

Vanguard Leader Corporate Services Consulting

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Strong Performer in Customer Experience

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Vanguard Leader in Change Management

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Latest Thinking

Power to the Patient: Six Opportunities in Consumer-Driven Healthcare
Blogs

Power to the Patient: Six Opportunities in Consumer-Driven Healthcare

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Digital Reasoning
Press Release

North Highland and Digital Reasoning Announce Strategic Partnership…

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The Enduring Impact on Healthcare Delivery
Blogs

The Enduring Impact on Healthcare Delivery

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Defining the Potential of Experience Transformation
Case Studies

Defining the Potential of Experience Transformation

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Powering Coronavirus Defense with Meaningful Change
Blogs

Powering Coronavirus Defense with Meaningful Change

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Paul Kleine-Kracht

Paul Kleine-Kracht

Vice President

Paul is a Vice President at North Highland. He has over 30 years of experience in healthcare consulting and client management. Paul has led a variety of client initiatives within the healthcare industry, applying a focus on bringing technology and innovation together to solve complex healthcare and business problems.

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Scott McGinnis

Associate Vice President

Scott is an Associate Vice President at North Highland. He has over 25 years of experience within the healthcare industry focused primarily on service line strategy and implementation, acute care operational improvement, and optimizing the patient experience. 

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